A virtual number is a phone number that TextUs purchases for your account. These numbers are programmed to forward incoming calls to a phone number of your choice.

When and Why You’ll Need A Virtual Number:

You will need a virtual number if the number that you want to use is with a service provider that we cannot text enable. We cannot use mobile numbers because SMS is already enabled through the cell phone carrier. There are a few phone (typically VoIP) providers that are not compatible with the SMS services that TextUs provides. Feel free to reach out and have our team check if your number can be used for TextUs.

A virtual number is also a good option if your users are all over the map. Virtual numbers provide the option to utilize almost any area code. If you have staff working remotely, a virtual number allows them to text from an area code local to where you provide services, which helps you maintain a local presence.

We can also set up your account with a virtual toll free number by request or if your account has been upgraded with high volume limitations. Please be aware that toll free numbers do not currently have MMS capabilities.

Types of Customer Numbers that Require Virtual TextUs Numbers:

  • Numbers that cannot be text enabled because of their provider’s limitations
  • Mobile Numbers
  • Numbers for High Volume Accounts

*Please reach out to our Support team at nextsupport@textus.com or your Sales Representative to verify if we can text enable your number!*

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