In order to use your RingCentral number with TextUs, you'll need to reach out to RingCentral and have them opt the number out of SMS.

Please submit an SMS Opt Out Request to RingCentral's Salesforce/Tier1 Support. You will be instructed what to do from there. If you have questions about how to submit a ticket, please contact your RingCentral Account Representative. 

Once the opt out process has been completed, RingCentral will send you an LOA (Letter of Authorization). You will then need to send this over to our team so we can SMS enable the numbers through our provider and create your accounts.

Please reach out to nextsupport@textus.com with any questions!

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