The Minbox is a mini inbox specific to each individual contact in your account. To view the Minbox, click on a contact name in the Contacts section  of the web application or the Chrome Extension. A small inbox will appear that will show you an overarching view of that contact and all of their conversations within your company. You can quickly access “Your Conversations” which are conversations with your active account and “Other Conversations” which are any conversations that contact is having with others at your company. "Other Conversations" gives you quick access to any other conversations you may be having with that contact on any of their phone numbers.

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