FAQ

Support avatar
17 articles in this collection
Written by Support

How do I log in/log out?

Logging in and out of TextUs
Support avatar
Written by Support
Updated over a week ago

How Do I Reset my Password?

How to reset your password, and set it up for the first time.
Support avatar
Written by Support
Updated over a week ago

What does the red exclamation point next to my message mean?

Support avatar
Written by Support
Updated over a week ago

How do I cancel a campaign that is currently sending?

Support avatar
Written by Support
Updated over a week ago

How do I set a Default Account?

Picking a default account for users with access to multiple accounts
Support avatar
Written by Support
Updated over a week ago

How long will it take for my TextUs account to be created?

Support avatar
Written by Support
Updated over a week ago

How do I know if I can text a phone number?

Support avatar
Written by Support
Updated over a week ago

What internet browsers do you support?

Support avatar
Written by Support
Updated over a week ago

How do I enable and disable my desktop notifications?

Turning desktop notifications on and off
Support avatar
Written by Support
Updated over a week ago

How do I change my email notifications and audio notifications?

Support avatar
Written by Support
Updated over a week ago

How do I know what phone number my message is being sent from?

What is my TextUs phone number?
Support avatar
Written by Support
Updated over a week ago

Will I be able to see when a recipient has read my message?

Support avatar
Written by Support
Updated over a week ago

Will an inbound reply to a Campaign go to all of the Contacts that were included?

Support avatar
Written by Support
Updated over a week ago

I have a new phone number, how can I update my account?

Support avatar
Written by Support
Updated over a week ago

How do I contact Support?

Support avatar
Written by Support
Updated over a week ago

Why does my message say "Unknown"?

Support avatar
Written by Support
Updated over a week ago

What are your support response SLAs?

Support avatar
Written by Support
Updated over a week ago