FAQ

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19 articles in this collection
Written by Support

How do I log in/log out?

Logging in and out of TextUs
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Written by Support
Updated over a week ago

How Do I Reset my Password?

How to reset your password, and set it up for the first time.
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Written by Support
Updated over a week ago

How do I enable and disable my desktop notifications?

Turning desktop notifications on and off
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Written by Support
Updated over a week ago

How do I change my email notifications and audio notifications?

Updating Email and Audio Notifications
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Written by Support
Updated over a week ago

What does the red exclamation point next to my message mean?

What to do if your messages say "Not Delivered"
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Written by Support
Updated over a week ago

How do I cancel a campaign that is currently sending?

How to stop a Campaign that is in the middle of sending
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Written by Support
Updated over a week ago

How do I know if I can text a phone number?

How to tell if a number is a mobile number
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Written by Support
Updated over a week ago

How do I contact Support?

Contact the team for help
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Written by Support
Updated over a week ago

How do I set a Default Account?

Picking a default account for users with access to multiple accounts
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Written by Support
Updated over a week ago

Changing Phone Providers

Updating Voice Services on your Phone
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Written by Support
Updated over a week ago

How Can I Change the Name of my TextUs Account?

Updating Your Account Name
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Written by Support
Updated over a week ago

How long will it take for my TextUs account to be created?

Account creation timeline
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Written by Support
Updated over a week ago

What internet browsers do you support?

Can I use TextUs on all web browsers?
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Written by Support
Updated over a week ago

How do I know what phone number my message is being sent from?

What is my TextUs phone number?
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Written by Support
Updated over a week ago

Will I be able to see when a recipient has read my message?

Does TextUs have read receipts?
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Written by Support
Updated over a week ago

Will an inbound reply to a Campaign go to all of the Contacts that were included?

How do campaign responses work?
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Written by Support
Updated over a week ago

I have a new phone number, how can I update my account?

Updating your account number
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Written by Support
Updated over a week ago

Why does my message say "Unknown"?

What an unconfirmed message means
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Written by Support
Updated over a week ago

What are your support response SLAs?

Find out how quickly you can expect a response from Support
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Written by Support
Updated over a week ago